Hurricane Matthew: Assistance for North Carolina Families and Businesses

November 4, 2016

Assistance for North Carolina Families and Businesses

The following counties have been designated for Individual Assistance by the President: Anson, Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Chatham, Chowan, Columbus, Craven, Cumberland, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Halifax, Harnett, Hertford, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Moore, Nash, Northampton, Onslow, Pasquotank, Pender, Perquimans, Pitt, Richmond, Robeson, Sampson, Scotland, Tyrrell, Wake, Washington, Wayne, and Wilson. People living in these counties can register with FEMA to access all federal assistance programs:

  • Apply online at  
  • Constituents may call the registration phone number at 1-800-621-3362; those who have a speech disability or hearing loss and use TTY, should call 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), call 1-800-621-3362.

North Carolina residents who suffered losses and damage as a result of Hurricane Matthew can get information about disaster assistance at Disaster Recovery Centers (DRC). Find the locations through the FEMA app or at

Certain businesses and individuals living in counties with Individual Assistance designations may qualify for tax filing deadline postponements. For more information click here or contact the IRS disaster hotline at 866-562-5227.

Dial 211 for North Carolina’s toll-free emergency hotline

If you need Red Cross assistance, please call 1-800-768-8048.

For information on how to help those effected by Matthew, click here.

Additional Information can be found at: and

 Download the FEMA mobile app for disaster resources, weather alerts, and safety tips. The app provides a customizable checklist of emergency supplies, maps of open shelters and recovery centers, disaster survival tips, and weather alerts from the National Weather Service. The app also enables users to receive push notifications reminding them to take important steps to prepare their homes and families for disasters.

Please be aware of SCAMS

  • Federal and state workers never ask for, or accept money, and always carry identification badges.
  • There is NO FEE required to apply for or to get disaster assistance from FEMA, the U.S. Small Business Administration or the state.
  • Scam attempts can be made over the phone, by mail or email, text or in person.
  • Anyone who suspects fraud should call FEMA’s Disaster Fraud Hotline at 866-720-5721, or the state’s Attorney General fraud hotline.

Help with SBA Loans

  • The U.S. Small Business Administration (SBA) offers low-interest disaster loans to help homeowners and renters as well as businesses of all sizes and private non-profit organizations to cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations.
  • Contact U.S. Small Business Administration’s Disaster Assistance Customer Service Center by:

North Carolina Assistance Programs


  • United Way North Carolina 2-1-1:
  • Salvation Army: (800) 725-2769
  • Catholic Charities of Raleigh: (919) 790-8533
  •  Department of Housing and Urban Development (HUD) disaster resources: (202) 708-1112,TTY: (202) 708-1455




  • North Carolina Department of Health and Human Services:  (919) 855-4800 or



  • If you or someone you know is in immediate danger because of thoughts of suicide
  • Suicide Hotline: (800) 784-2433 or (800) 273-8255 or
  • The National Domestic Violence hotline: (800)799-7233
  • Alcoholics Anonymous:


  • Farm Service Agency:  (919) 875-4800  
  • The N.C. Cooperative Extension Service: (919) 515-2813, has office in all 100 counties  
  • FSIS Small Plant Help Desk by phone at (877) 374-7435
  • Farmers who have an agricultural emergency can call 1-866-645-9403, and find additional information at
  • USDA farm loan fact sheet, click here.
  • USDA Disaster handout, click here.
  • Hurricane Loss Worksheet, click here.


  • Housing Assistance
  • Rural Development
    • Multi-Family Housing Programs: (919) 873-2050
    • Single Family Housing Programs: (919) 873-2051


  • Call 5-1-1 or use the ReadyNC  mobile app for the latest updates on road closures
  • North Carolina Department of Transportation:
  • Department of Motor Vehicles:  (919) 715-7000


  • Department of Labor: (866) 487 2365, TTY (877) 889-5627
  • North Carolina Division of Employment Security:  (866) 487 2365, TTY (877) 889-5627,



  • The Legal Services Corporation has established a toll-free legal aid hotline for survivors of Hurricane Matthew in North Carolina. Survivors seeking legal assistance can call the toll-free helpline at 1-800-662-7407 or go to  for disaster-related information. The hotline is available weekdays from 9 a.m. to 4 p.m.


Locations of North Carolina DRC’s and SBA Recovery Centers

SBA Business Recovery Centers

Pitt County

Small Business & Technology Development Center (SBTDC) Regional Service Center

East Carolina University Willis Building

300 E. 1st Street

Greenville, NC   27858

Days:              Monday through Friday, 8 a.m. – 5 p.m.                  Closed: Sundays

                        Saturdays, 9 a.m. - 1 p.m.

Cumberland County

Small Business & Technology Development Center at Fayetteville State University

Small Business and Economics Building, Suite 306, Rooms A & D

1200 Murchison Road

Fayetteville, North Carolina 28302

Days:               Monday through Friday, 9 a.m. – 6 p.m.

                        Saturdays Starting Oct. 22, 9 a.m. – 1 p.m.              Closed: Sundays

Robeson County

Robeson Community College Workforce Center

5160 Fayetteville Rd.

Lumberton, NC 28360

Days:               Monday through Friday, 9 a.m. – 6 p.m.

                        Saturdays Starting Oct. 22, 9 a.m. – 1 p.m.              Closed: Sundays

Disaster Recovery Centers

Hours are Monday through Saturday, 10 a.m. to 7 p.m. until further notice.      Closed Sundays

Harnett County DRC

Harnett County Governmental Complex

309 West Cornelius Harnett Blvd.

Lillington, NC  27546 

Bertie County DRC

Senior Citizens Center

103 W. School Drive

Windsor, NC 27983

Edgecombe County DRC

The Imperial Centre

270 Gay St.

Rocky Mount, NC  27802

Lenoir County DRC

NOVA Building

105 W. Caswell St.

Kinston, NC 28501

Johnston County DRC

Johnston County Industries

912 N Brightleaf Blvd.

Smithfield, NC 27577

Hoke County DRC

City of Raeford Civic Center

220 College Drive

Raeford, NC 28376

Wayne County DRC 

W.A. Foster Recreation Center

(Top of the hill at Mina Weil Park)

1012 S. John St., Room 110.2

Goldsboro, NC 27530

Tyrrell County DRC

Tyrrell Hall

906 US Hwy 64 East 

Columbia, NC  27925

Edgecombe County DRC 

Riverside Plaza

1600 W. Howard Avenue

Tarboro, NC 27886

Bladen County DRC

Powell Melvin Agricultural Service Center

450 Smith Circle

Elizabethtown, NC 28337

Greene County DRC

201 Carolina Drive

Snow Hill, NC 28580

Sampson County DRC

Sampson County Human Services

360 County Complex Road, Suite 200, Room 274

Clinton, NC 28328

Craven County DRC

Old Family Dollar Store

281 NC Hwy 43

Vanceboro, NC 28586

Robeson County DRC

Old Kmart store

2750 N. Roberts Ave.

Lumberton, NC 28358

Cumberland County DRC

Dept. of Social Services

1225 Ramsey Street

Fayetteville, NC 28301

Dare County MDRC

Hatteras Village Civic Center

56658 NC Hwy. 12

Hatteras, NC 27943

Pitt County DRC

Pitt County Agricultural Center

403 Government Circle

Greenville, NC 27834