Hurricane Florence Disaster Relief and Recovery Information

September 25, 2018

Important Hurricane Florence Information:


For Life Threatening Emergencies: Dial 9-1-1


For Non-Life Threatening Situations and the Latest Information on Hurricane Florence: Dial 2-1-1


U.S. Coast Guard Search and Rescue: Dial 1-757-398-6700


Evacuation Orders: Go to NCDPS.Gov/Florence for the latest evacuation updates and check for the most recent information on road closures. This information is changing quickly, so please stay safe and up to date.


Dialysis Services: Dial 1-800-524-7139 for emergency dialysis services.


For Fuel and Gas: Visit or download the app.


NC Emergency Management: Follow NC Emergency Management on Twitter (@NCEmergency) for updates and statements from state and local officials. Get more updates by downloading the ReadyNC app, available along with more info on


American Red Cross: Find hurricane safety and preparedness tips on or follow the group on Twitter (@RedCross) or Facebook (Red Cross). You can find a list of open emergency evacuation shelters here.


Disaster Recovery and Relief Information:


Disaster Relief: Visit DisasterAssistance.Gov or dial 1-800-621-3362; those who have a speech disability or hearing loss and use TTY, should dial 1-800-462-7585 directly; for those who use 711 or Video Relay Service (VRS), dial 1-800-621-3362.


The following counties are designated for individual assistance under FEMA’s Major Disaster Declaration: Anson, Beaufort, Bladen, Brunswick, Carteret, Chatham, Columbus, Craven, Cumberland, Duplin, Durham, Greene, Guilford, Harnett, Hoke, Hyde, Johnson, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Orange, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Union, Wayne and Wilson Counties.       


The following counties are designated for public assistance,  under FEMA’S Major Disaster Declaration: Alamance, Alleghany, Anson, Ashe, Bertie, Cabarrus, Chatham, Dare, Davidson, Granville, Madison, Montgomery, Orange, Person, Polk,  Randolph, Rowan, Stanly, Union, Tyrell, and Yancey Counties for Public Assistance, including direct Federal Assistance.

Beaufort, Bladen, Brunswick, Carteret, Columbus, Craven, Cumberland, Duplin, Greene, Harnett, Hoke, Hyde, Johnson, Jones, Lee, Lenoir, Moore, New Hanover, Onslow, Pamlico, Pender, Pitt, Richmond, Robeson, Sampson, Scotland, Wayne and Wilson Counties for Public Assistance {Categories C-G] (already designated for debris removal and emergency protective measures [Categories A and B], including direct federal assistance, under the Public Assitance program).


North Carolina residents who suffered losses and damage as a result of Hurricane Florence can get information about disaster assistance at Disaster Recovery Centers (DRC). Find the locations through the FEMA app or at


Certain businesses and individuals living in counties with Individual Assistance designations may qualify for tax filing deadline postponements. For more information click here or contact the IRS disaster hotline at 866-562-5227


Fact Check on Hurricane Florence: For verified information and fact-checking, visit to be sure any information you receive is accurate.


Please be aware of SCAMS: Federal and state workers never ask for or accept money, and always carry identification badges. There is NO FEE required to apply for or to get disaster assistance from FEMA, the U.S. Small Business Administration or the state. Scam attempts can be made over the phone, by mail or email, text or in person. Anyone who suspects fraud should call FEMA’s Disaster Fraud Hotline at 866-720-5721, or the state’s Attorney General fraud hotline.


U.S. Department of Agriculture Food Assistance for Disaster Relief: Check here for Supplemental Nutrition Assistance Program (SNAP) updated information.


U.S. Department of Agriculture Disaster Assistance Discovery Tool: Check here to see if you qualify for disaster relief from USDA.


Help with SBA Loans: The U.S. Small Business Administration (SBA) offers low-interest disaster loans to help homeowners and renters as well as businesses of all sizes and private non-profit organizations to cover the cost of replacing lost or disaster-damaged personal property. These disaster loans cover losses not fully compensated by insurance or other recoveries and do not duplicate benefits of other agencies or organizations. Contact U.S. Small Business Administration’s Disaster Assistance Customer Service Center by dialing 800-659-2955, or for the deaf and hard-of-hearing, dialing 800-877-8339, emailing, or visiting SBA’s website at


North Carolina Assistance Programs



  • United Way North Carolina 2-1-1:
  • Salvation Army: (800) 725-2769
  • Catholic Charities of Raleigh: (919) 790-8533
  • Department of Housing and Urban Development (HUD) disaster resources: 202-708-1112, TTY: 202-708-1455







  • North Carolina Department of Health and Human Services: 919-855-4800 or





  • If you or someone you know is in immediate danger because of thoughts of suicide
  • Suicide Hotline: 800-784-2433 or 800-273-8255 or
  • The National Domestic Violence Hotline: 800-799-7233
  • Alcoholics Anonymous:



  • Farm Service Agency: 919-875-4800  
  • The N.C. Cooperative Extension Service: 919-515-2813, has offices in all 100 counties  
  • FSIS Small Plant Help Desk by phone at 877-374-7435
  • Farmers who have an agricultural emergency can call 1-866-645-9403, and find additional information at
  • USDA farm loan fact sheet, click here.
  • USDA Disaster handout, click here.
  • Hurricane Loss Worksheet, click here.



  • Housing Assistance
  • Rural Development
    • Multi-Family Housing Programs: 919-873-2050
    • Single Family Housing Programs: 919-873-2051



  • North Carolina Department of Transportation:
  • Department of Motor Vehicles:  919-715-7000



  • Department of Labor: 866-487 2365, TTY 877-889-5627
  • North Carolina Division of Employment Security: 866-487-2365, TTY






Important Resources for Veterans:


Veteran Disaster Hotline Number: 1-800-507-4571


Employee Disaster Hotline Number: 1-866-233-0152


VBA Hotline Number: 1-800-827-1000


Pharmacy Customer Care: 1- 866-400-1243


Vet Center/Counseling: 1-877-WAR-VETS


North Carolina VA Medical Centers:

Durham VA Health Care System

Salisbury VA Medical Center

Fayetteville VA Medical Center

VBA Hotline Number: 1-800-827-1000


VA Benefits Regional Office: Winston-Salem


For more updates and contact information visit the Veterans Affairs’ Hurricane Florence website here.


Important Contacts for Energy and Power Companies:


Duke Energy: Report any power outages by calling 800-228-8485, texting OUT to 57801 or visiting You can also monitor updates on Twitter (@DukeEnergy) and Facebook (Duke Energy).


NC Electric Cooperatives: Report a power outage in your county on the cooperatives’ website,


Dominion Energy: Save their web address,, to report any power outages in your area, or call 866-366-4357.